Attend our training

At present most of our training is offered online.

We have developed workshops on Recruiting & Retaining Volunteers, Reducing barriers to volunteering, Supervising Volunteers, and Managing Challenging Behaviour, and Legal Issues for Volunteer Managers.

Some of these are outlined in more detail below. Contact us if you have any questions or need any other training. See what training is coming up.

Learners’ testimony

Thank you for providing this training, it doesn’t matter if you have been in this sector for a few months or many years it is always good to connect and every day is a school day!

Wonderful session. Jam-packed with relevant information to attract and retain more volunteers. Much appreciated:-) forgot to say lovely presenters and a very welcoming group.

I’ve learnt lots that will help me as I continue to recruit volunteers, and lots to help me encourage them to remain content in their roles.

Our Workshops

Recruiting & Retaining Volunteers

You will get to explore what organisations need to have in place to recruit, support, retain and manage their volunteers. You’ll also be given a detailed resource pack.

Who is this workshop for?

Experienced volunteer managers will get the chance to review their current systems and practices and explore best practices.
Less experienced volunteer managers will gain the information and confidence they need to develop or start implementing volunteer policies.

What will you learn?

How to develop or update a recruitment strategy
Gain an understanding of different methods of recruitment
Best practice in engagement, support and management of volunteers including developing key policies
Gain an understanding of what motivates volunteers and contributes to retention

Inclusive Volunteering

By the end of the session, you will have improved your knowledge of inclusive volunteering and learned practical ways to implement an inclusive volunteering policy.

Who is this workshop for?

For those managing volunteers or volunteer-led groups, who want to ensure their organisations are delivering on their commitments to equality and diversity and are operating an inclusive approach to volunteering.

What will you learn?

Gain an understanding of what inclusive volunteering entails and its value to organisations
How to support your organisation’s equal opportunities policy
How to break down real and perceived barriers and promote best practice
How to identify volunteer’s support needs and how to address them
How to motivate and manage volunteers with additional needs.slide wit

Managing Challenging Behaviour

By the end of the session, you’ll have a better idea of how challenging behaviour develops, how you can address it and how you can seek to resolve it.

Who is this workshop for?

The course is for anyone who manages volunteers and spends time trying to deal with challenging behaviour.

What will you learn?

Key causes of disagreement between people
People’s different approaches to conflict
Dealing with angry people
Negotiation/mediation skills
What is required to resolve a conflict

Legal Issues for Volunteer Managers

The workshop and handouts will give you a concise and engaging review of the information you need to help your organisation meet its legal obligations to your volunteers.

Who is this workshop for?

Volunteer managers, who are looking to refresh their existing knowledge, or those looking to build their competence and confidence in meeting legal requirements.

What will you learn?

Importance of differentiating volunteer roles from employment and avoiding creating a contract
Correct handling of volunteer expenses
The steps to ensure only suitable people are taken on to volunteer particularly when working with children and adults at risk of abuse
To gain an overview of aspects of lone working, insurance for volunteers and copyright
Where to go for further information

Supervision skills

By the end of the session you’ll have a better understanding of:

setting up or reviewing a system of supervision
recognising the importance of clear role descriptions and volunteer agreements
exploring how different people respond to supervision

You will also have had the chance to work on developing your own supervision skills.

Who is this workshop for?

The course is for anyone who needs to make sure the needs and interests of the individual are being balanced with those of the organisation.

What will you learn?

Different approaches to supervision
Impact of monitoring and evaluation
People’s different motivational characteristics and how this impacts supervision
Supervision skills including developing active listening skills, assertiveness and how to give and receive feedback