Managing challenging behaviour
Who is this workshop for?
The workshop is for anyone who manages volunteers and others in workplace settings and spends time trying to deal with challenging behaviour.
What is it about?
By the end of the session you’ll have a better idea of how challenging behaviour develops, how can you address it and how can you seek to resolve it.
What will you learn?
- Key causes of disagreement between people
- People’s different approaches to conflict
- Dealing with angry people
- Negotiation/mediation skills
- What is required to resolve a conflict
This workshop is planned as an in person workshop to be held at our office in Arbury Court Cambridge however we will assess the situation nearer the time and the workshop may be moved online.
The Trainer will be Chris Trevorrow, a CCVS development and training worker. Chris is a qualified trainer with a background in running a community charity, managing volunteers and in volunteering. She is also an experienced facilitator and trained community and workplace mediator.
By registering for this course you agree to abide by the CCVS cancellation policy.
