Connecting Communities 2021 Day 2: Reviewing Retention

Date: 9 June 2021
Time: 00:00 - 00:00
Location: Online (Zoom)
Training & Events

This is the second day of Connecting Communities 2021, our online conference for the voluntary and community sector in Cambridgeshire. This year’s theme is Volunteer Management and how the voluntary and community sector can move forwards from the past year.

See the full conference schedule here.

Day 2: Reviewing Retention

We are very excited to have Rob Jackson join us again this year, talking around the title, Back to business as usual? – Expectations, strategies, and changes to reengaging volunteers.

Rob is a well-respected expert on volunteer management and engages widely in discussions and debates about the future of volunteering, along with the impact of the pandemic. He will be sharing his views and key observations with us. Following on from this, you will be invited to participate in breakout room discussions to consider some of Rob’s key ideas. We will then all come back together to hear Rob’s final reflections and take questions from the floor.

Please note, Rob’s presentation at the start will be recorded; however, the breakout rooms and discussion afterwards will not.

To book please visit

Rob Jackson Biography

Rob JacksonRob Jackson has worked in the volunteering movement for more than 25 years. During that time, he has led and managed volunteers and volunteering in education, advice, fundraising and children’s services settings at local, regional and national levels.

Rob worked for Volunteering England for six years, most of which he spent as Director of Development and Innovation. Rob successfully generated over £3million of income, led a merger with Student Volunteering England and oversaw the delivery of several strategic development projects in the volunteering field. Rob also provided the secretariat with the ground-breaking Volunteer Rights Inquiry.

As well as his expertise in volunteerism, Rob has strong links with the fundraising world. He spent six years as a member of the Institute of Fundraising’s Standards Committee and chaired the Institute’s working party, which developed the UK’s first code of good practice on volunteer fundraising.

In 2011 Rob established Rob Jackson Consulting Ltd and now provides consultancy, public speaking and training services on a range of topics, with strategic volunteer engagement remaining at the core of his work. Rob works with clients large and small in the UK, USA, Canada, Europe, Australia, and New Zealand.

Rob continues to write extensively for the field. He co-authored the 2012 and 2019 editions of The Complete Volunteer Management Handbook, has his own blog and is Editor-In-Chief of

In 2015 Rob co-authored From The Top Down – UK edition with respected American author and consultant Susan J Ellis. The book is the only one of its kind aimed at senior managers in Volunteer Involving Organisations to help them understand their key strategic roles in effective volunteer engagement.

Rob is an active volunteer, having previously served as chair of governors at a large Lincolnshire primary school and is the founder and moderator of UKVPMs, an email networking resource for UK based Volunteer Programme Managers set up in 1997.

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