Terms and conditions

Support Cambridgeshire cancellation policy for all training and events.

In the event of cancellation by the participant

  •  A full refund will be given if written notice is received more than 14 days before the date of the course.
  • A 50 per cent refund will be given if written notice is received more than seven days before the date of the course.
  • No refund will be given if Support Cambridgeshire receives less than seven days written notice.
  • Support Cambridgeshire has no obligation to give a refund once the course has already started, unless in exceptional circumstances, which is at the discretion of the project manager.

For free courses

In the event of a participant not attending a free event that they have booked onto Support Cambridgeshire will make an administration charge of £60 regardless of the type and duration of the course.

If less than seven days notice is given about cancellation on to a free event, and if the place can not be filled elsewhere, Support Cambridgeshire will charge a £30 administration charge.

In the event of cancellation by Support Cambridgeshire:

  • Courses may be cancelled if numbers are not sufficient for the course to run.
  • Participants will be entitled to a full refund. This refund will be made using the same method as your payment

Any course cancellation must be placed in writing and emailed to enquiries@cambridgecvs.org.uk

Or sent to:

  • Support Cambridgeshire, C/O CCVS, 16-18 Arbury Court, Cambridge, CB4 2JQ

You must include:

  • Name(s) of those booked
  • Name of the person making the booking (if different to the above)
  • Course details of what you are booked onto
  • Reason for cancellation.
  • Total amount you have paid.

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