Neighbourhood Cares

A new number for PALS

A new number for the PALS (Patient Advice and Liaison Service) was launched on 3 April 2018, covering all services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk.

The new number is:  0300 131 1000.

The PALS service provided by Cambridgeshire Community Services NHS Trust offers a point of contact within the organisation for patients, their families and carers.

How can PALS help?

PALS assist patients /service users, their relatives, friends, carers and advocates by:

Liaising with services and responding to concerns or issues regarding the care that we provide; we act independently when handling concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate prompt solutions.

Working to resolve problems as quickly as possible in order to reach a positive outcome.

Helping to improve services by receiving patient feedback and sharing with managers.

Providing information about the NHS Complaints procedure and how patients can receive independent advice and support.

Signposting service users to other NHS and social service organisations.

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